Last Updated: [Insert Date]
This Privacy Policy describes how Zeroplay ("we", "us", or "our") collects, uses, stores, shares, and protects personal information of users ("you", "your") who access or use our website, application, services, or any associated products (collectively, the "Service").
By using the Service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, you must immediately discontinue use of the Service.
We may collect the following categories of information:
When you access the Service, we may automatically collect:
The following are inherently public:
Zeroplay cannot modify, delete, or hide blockchain data.
We may collect information related to:
We do not store private keys or seed phrases.
We use your information to:
We may send:
We do not send marketing emails unless you explicitly opt in.
We may process or disclose information when required to comply with:
We use tracking technologies including: cookies, web beacons, pixel tags, session identifiers, analytics scripts.
These help us: improve user experience, detect abuse, analyze traffic, maintain security.
You may disable cookies, but some features may not work properly.
We may share information with the following:
Trusted third-party partners providing: payment processing, analytics, cloud hosting, identity verification, anti-fraud tools, customer support.
These providers are contractually obligated to protect your data.
We may share data if we believe it is necessary to:
In case of: merger, acquisition, reorganization, asset sale — your data may be transferred as part of that transaction.
The following may be visible to others:
We retain information for as long as: your account remains active; required for operational or legal purposes; necessary to detect fraud; needed to comply with AML or regulatory obligations.
We may retain some data even after account closure to comply with legal requirements.
We apply reasonable security controls, including: encryption in transit, secure server infrastructure, access control mechanisms, fraud detection systems, hashing and anonymization where appropriate.
However, no digital system is 100% secure.
You acknowledge and accept that: blockchain transactions are irreversible; hacks, exploits, and security breaches may occur; Zeroplay is not liable for losses caused by unauthorized access, hacking, or attacks.
Depending on your jurisdiction, your rights may include: accessing your data; requesting correction of inaccurate data; requesting deletion of certain data; requesting restriction of processing; withdrawing consent where applicable.
These rights may not apply in all jurisdictions, especially for: AML data, financial transaction records, fraud prevention logs.
We may refuse certain requests where legally permitted.
The Service is not intended for individuals under 18 years of age.
We do not knowingly collect information from minors. If we discover a user is underage, their account will be suspended, and data may be removed or retained as legally required.
Your information may be processed: across multiple countries; on servers located outside your jurisdiction; by third parties in various global regions.
By using the Service, you consent to the international transfer of your data.
The Service may contain external links. We are not responsible for the privacy practices of third-party websites or services.
We may use automated systems for: fraud detection, behavioral analysis, risk scoring, withdrawal decisioning, geo-restriction enforcement.
You acknowledge such automated processing is necessary for platform integrity.
In the event of a data breach: we will take reasonable steps to contain and mitigate damage; we may notify users only if legally required.
You acknowledge that: digital systems may fail; Zeroplay cannot guarantee absolute security; Zeroplay is not liable for losses caused by breaches, hacks, or exploits.
We may update this Privacy Policy at any time. The updated version will be posted with a new "Last Updated" date.
Continued use after updates constitutes acceptance of the updated policy.
For any privacy-related inquiries or concerns, please contact us through the in-app help system or support portal.